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Navigating the Subtext platform

Navigating the Subtext platform

A collection of technical 'how to's' and instructions on how to navigate the Subtext dashboard.

How to Navigate the Dashboard

Dashboard Orientation

How to send a broadcast

How to read messages and respond

How to send replies

How to filter and ‘star’ messages for quick navigation

How to send a “templated” response to FAQs

How to take notes on subscribers

How to update campaign details

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Dashboard tips

How to log in and change your password

Create a phone shortcut to the Subtext mobile dashboard

How to send a Contact or "vCard" in a broadcast

How to create a promotion code

How to unsubscribe a user

How to turn email notifications for unread messages on/off

What elements of Subtext do I need to contact customer support for?

Promotion FAQ's

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Sending Segmented Broadcasts

How do I send a segmented broadcast?

How do I use segmented broadcasts and subscriber tags?

What are the differences between the Send To audience dropdown options?

How do subscriber tags work?

How do location-based segments work?

How do I send a segmented broadcast using location tags?

How do I collect subscriber location data and send location-specific segmented broadcasts?

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Reporting

What data is available in monthly links reports?

What campaign performance reports are available and where can I access them?

When are new campaign reports made available?

What data is available in the monthly Broadcasts report?

What file format are campaign reports?

What data is available in the monthly Tags report?

What data is available in my monthly Subscribers report?

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Using Auto-Reply

What are some use cases for auto-reply?

How do I create an auto-reply?

What are the limitations of auto-reply triggers?

Can auto-replies be edited/deleted?

Can I also tag the users that reply with a trigger?

How do subscribers receive auto-replies?

What are automatic replies?

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