Automatic replies are predetermined responses from the host that are sent out immediately upon receiving a ‘trigger’ word/phrase from a subscriber.
Automatic replies are a great way to continue the conversation with your audience, respond to people at scale, and provide valuable content for you audience!
How do I create an auto-reply?
The process to create an auto-reply is easy!
- Under the Inbox tab, go to the sidebar and filter to Automatic Replies.
- Click on the plus icon in the header to open up a New Automatic Reply composer window.
- Set a keyword that will trigger your desired auto-reply.
- Compose automatic reply message and select whether you’d like the responses to also tag the subscribers (toggle button below).
- The auto-reply section functions the same way as the broadcast composer with the ability to add attachments, emojis, and links.
- Press Save and now your auto-reply will be live and trigger anytime a subscriber texts in the corresponding keyword!